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San Diego State University

Student Disability Services

Dispute Resolution Procedures

If you have a comment or complaint, we at Student Disability Services (SDS) would very much appreciate the opportunity to know about your complaint and to address — and hopefully correct — your problem informally.

Service delivery complaints or concerns should be made with the Director of Student Disability Services, Dr. Pamela J. Starr.  Students should describe the complaint or problem in writing.

Your description should include:

  1. The disability-related incident or action of complaint
  2. The date(s) of occurrence
  3. The requested resolution

Please submit to:
Dr. Pamela J. Starr, Director
Student Disability Services
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-4740

The SDS Director will review the complaint and respond accordingly within ten (10) days.  The student will be contacted by phone and/or a meeting will be scheduled to further discuss the issue and explore possibilities of resolution.

Students may be asked to provide written authorization for the director to speak with those whose actions caused the complaint, in order to reach a resolution.

If a reasonable solution to the complaint cannot be reached, the student may submit a complaint to the Office of the Ombudsman or the Office of Employee Relations & Compliance

 If you have exhausted the University's resources and still believe a reasonable solution cannot be reached, you can file a complaint with the Office of Civil Rights