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San Diego State University

Office of the Ombudsman

Procedures for Handling Student Grievances Against Members of the Faculty

If you have an issue with a professor, the Ombudsman will suggest steps for you to take toward resolving any conflict quickly and informally. Depending on the situation, these steps may feel inappropriate or uncomfortable. If that is a case, do not hesitate to speak with the Ombudsman about trying a different route.

At any point during this process, you are more than welcome to meet with the Ombudsman and discuss your concerns.

Step 1: Talk to the Professor or Instructor of Record

Often conflicts are results of misunderstandings or miscommunications and can be resolved with a simple conversation. Approach the situation with an open mind and a positive attitude.

If the professor is unresponsive or you do not feel satisfied with the results of your efforts, then . . .

Step 2: Talk to the Department Chair

The Department Chair of the particular department in which you are experiencing a conflict can be very helpful. Department Chairs know the professors within their departments well and have a strong understanding of the policies within that department.

Additionally, other students may be experiencing problems similar to yours, and it is helpful for the Department Chair to be fully aware of the extent of student concerns.

If you are feeling unsatisfied after speaking with the Department Chair, then . . .

Step 3: Talk to the Assistant Dean for Student Affairs (see list below)

Each College within San Diego State University has an Assistant Dean for Student Affairs.  The Assistant Deans have a broad knowledge of the policies within their respective colleges, and they work specifically to enhance students’ college experiences.

If you feel the Assistant Dean for Student Affairs is unable to help you to your satisfaction, then...

Step 4: Meet with the Ombudsman

The Ombudsman will work with you directly to help you figure out your options and the appropriate next steps.

Again, you are always welcome to contact the Ombudsman for guidance at any point.

This process exists, not to give students the run-around, but to help students resolve concerns on the most informal level possible – often salvaging student/faculty relationships and saving students’ time in the long run. 

Additionally, students must exhaust informal levels of redress before filing a formal grievance with the Student Grievance Committee (for more information please see Student Grievance Code and Student Grievance Committee Procedures).


Assistant Deans for Student Affairs

Karey Sabol, College of Arts and Letters

  • Office Location:  Arts and Letters, Room 202
  • Phone: (619) 594-6270
  • E-mail:  ksabol@mail.sdsu.edu

Tita Gray, College of Business Administration

  • Office Location: Business Administration (BA), Room 448
  • Phone: (619) 594-6760
  • E-mail: tgray@mail.sdsu.edu

Patricia Lozada-Santone, College of Education

  • Office Location:  Business Administration (BA), Room 346S
  • Phone:  (619) 594-1426
  • E-mail:  plozadas@mail.sdsu.edu

Theresa Garcia, College of Engineering

Francesca Ringland, College of Extended Studies

Jessica Robinson, College of Health and Human Services

Miguel Rahiotis, Imperial Valley Campus

Lanie Lockwood, College of Professional Studies and Fine Arts

  • Office Location: Professional Studies and Fine Arts (PSFA), Room 212
  • Phone: (619) 594-6928
  • E-mail: alockwoo@mail.sdsu.edu

Estralita Martin, College of Sciences

  • Office Location:  Geology, Math & Computer Science (GMCS), Room 321B
  • Phone:  (619) 594-1204
  • E-mail:  esmartin@mail.sdsu.edu

Michelle Lopez, Division of Undergraduate Studies

  • Office Location: Administration Building, Room 101
  • Phone: (619) 594-5842
  • E-mail: mlopez@mail.sdsu.edu

Andrew Bohonak, Assistant Dean for Graduate and Research Affairs