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San Diego State University

Office of the Ombudsman

Don’t know where to turn for help?

Tired of getting the run-around?

The Office of the Ombudsman is here for you!

Our office can help you resolve problems you may have with the University. The Ombudsman acts as the student liaison or mediator, and is a confidential, independent, and neutral resource for students. We provide information, advice, intervention and referrals to try to solve problems at the most informal level possible. If you have a problem and don’t know where to start, please contact us!

Examples of situations brought to the Ombudsman:

  • Faculty/Staff conflict
  • Financial Aid
  • Fee Disputes
  • Campus Housing
  • Late withdrawals/adds/drops
  • Fear of retaliation
  • Grade Appeal
  • Judicial Affairs
  • Enrollment

The Ombudsman’s Office is confidential

Conversations and meetings with the Ombudsman are confidential. The Ombudsman will not disclose any part of your conversation without your prior permission*. No person shall suffer any penalty because they seek the assistance of the Office of the Ombudsman. If you decide to file a formal grievance or take legal action, the Ombudsman cannot testify for or against your position.

All complaints related to unlawful discrimination and/or sexual harassment, as well as violations of the Family Educational Rights and Privacy Act (FERPA) will immediately be referred to the Office of Employee Relations and Compliance. For more information visit the Office of Employee Relations and Compliance website.

*The Ombuds shall endeavor to maintain the confidentiality of communications to the extent feasible. In order to protect the safety of members of the University community, the Ombuds may not be able to maintain the confidentiality of certain disclosures, including but not limited to, disclosures regarding public safety, harm to self or others, violations of law, discrimination, or sexual harassment.

Do I have to bring anything to my appointment with the Ombudsman?

No.  When you come into the office, we will give you an Intake Form to fill out before you meet with the Ombudsman.  You can do this the day of your appointment or pick it up beforehand if you like.  If you have documents that are relevant to your complaint, such as a course syllabus, official SDSU letters, copies of petitions, etc., please bring them with you and we will make copies.  If you are out of town, and will be meeting with the Ombudsman by phone, we can email or fax you the Intake Form, and you can send it and any relevant documents back to us by fax or by mail.